Returns & Shipping

Your total satisfaction is our #1 goal! That is why we offer our exclusive 5-Star Guarantee, which ensures our valued customers receive the finest quality, amazing "direct to you" discount prices, Hundred of exquisite Paint By Numbers , Painting in stock for your selection, and a safe and secure online shopping experience....all  backed by our 
satisfaction guarantee!

Return/Refund Policy

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

 Refunds (if applicable)

 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 Sale items (if applicable)

 Unfortunately sale items cannot be refunded.

 Exchanges (if applicable)

 We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@unwrappedstore.com


Shipping 


We ship to most countries worldwide, for all domestic and international packages. While we strive to deliver goods in the time frame we specify, we cannot guarantee or accept liability for deliveries made outside of this time frame. As we rely on third party shipping companies to facilitate our customer deliveries for us, we cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

All orders will take approximately 3-5 business days to process. Delivery within the United States takes approximately 2 - 4 weeks, while international delivery takes approximately 3 - 6 weeks to carry out. Kindly note that the delivery time will vary during holidays or limited edition launches.

 Your items may come from different packages from our different fulfillment centers and on different days. so do not panic if you ordered multiples items and you haven't received them all at once they will all arrive.

We are not liable for deliveries that are affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back end charges incurred.

IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error in your shipping details, kindly e-mail us at unwrappedstore@gmail.com as soon as possible.


 

 

Full Money Back Guarantee
We will give you a Full Refund if your order does not arrive.
buyer protection

Shipping Safety
(Receive your items 100% in good condition)
We guarantee that the item you ordered will arrive in good condition.

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