FAQs

Here are answers to our most frequently asked questions by our customers.

Where is my order? 

All orders will take approximately 3-5 business days to process. Delivery within the United States takes approximately 2 - 3 weeks, while international delivery takes approximately 3 - 4 weeks to Complete. Kindly note that the delivery time will vary during holidays or limited edition launches. In extremely rare cases, it may take a bit longer.

You can track your order by simply referring to your Tracking ID which you can find in your shipping confirmation email. 

Will I have to pay any additional duties when my package arrives?

All duties are covered by us, therefore there will be no additional charges whatsoever when you receive your package.

Why did I only receive part of my order?

We ship our items from multiple locations overseas, so orders with multiple items may arrive separately and at slightly different times. 

Why did I receive two separate tracking numbers?

Because we ship from multiple locations, your order may arrive in multiple packages. Each package is assigned a different tracking ID. 

What shipping provider do you use? 

You can expect to receive your package(s) through your local carrier (USPS if you are located in the US, and Australia Post if you are located in Australia) after it passes customs. Times will vary depending on multiple factors, including seasonality, backlog, and the speed of your local carrier.

What is your Refund Policy?

If you're unhappy with your order for any reason, let us know through the form submission below, shoot us an email at support@unwrappedstore.co

All you'll have to do is ship the item(s) to our location and we'll extend you a full refund upon receipt and item inspection. 

See our full Return Policy here. 

What is your Exchange Policy?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@unwrappedstore.com

 Exchange Policy here. 

How can I contact you // where can I find customer support? 

Please note that our support emails are support@unwrappedstore. A customer service representative will reply to your email within 24 hours. Alternatively, you can reach out to us through our Facebook page Or on our Contact us Page here